Hiring Regional Language Front Line Sales In Large Insurance Firm!!!

For large insurance firms, the front-line-sales (FLS) teams are based out of several tier-I, II and in some cases even tier III cities. The local HR teams usually do the local sales people hiring. But the challenge is always about available bandwidth in the local centers to source, screen, schedule and on board candidates aligned with the growth and back-fill goals. To add to the burden, there is huge amounts of daily reporting that the regional teams have to do to their corporate HR/TA peers.

Biggest advantage however of local hiring teams is ability to communicate in the local language. Because although English speaking skills are expected of a front-line-sales person, it is seldom available in the Tier-II and III cities.

One of the large Insurance firms headquartered in Mumbai embarked on a plan to build hiring teams in the corporate office specifically for sourcing, screening and scheduling and enable the local HR teams only to focus on interviews and on-boarding. Now this posed a big problem when it came to communicating in the local language (e.g Gujarati, Tamil. Telugu, Kannada, Malayalam, Hindi, Bengali, Marathi etc). To solve this challenge, the firm explored hiring recruiters with ability to speak one or two of the above languages. But they realized soon, while that did seem like a logical solution, it did not work always (the day the Gujju recruiter was on leave J)!

Then one day, a financial Services company (who hired FLS roles in multiple languages) introduced Reckrut.com to the TA head of this insurance firm and that’s when a tech driven communications journey started. Reckrut.com has conversational calling solution that is available in 8 Indian languages. The nature of the digitized call that gets produced via Reckrut.com is such that it sounds as if the real recruiter is speaking to them in their local language.  Further, since Reckrut.com is a cloud based solution, it enabled this insurance firm to do all their reach-outs, first level screening and interview scheduling all from a central location.

With Reckrut.com, the client not only increased the coverage to many candidates by 5X (its difficult to find good data for FLS roles, so coverage of whatever is available has to be highly optimized); but also the local HR teams were able to enhance their focus on closing interested candidates and achieve the same 3 times faster!

Reckrut.com is a voice-based recruitment software which accelerates the communication process between the recruiters and the candidates. Reckrut.com makes the life of recruiter happy and easy by increasing their productivity and cutting down the recruitment process time by more than 70%.

Request a demo now, visit our website www.reckrut.com or call us.